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Posted: 19-May-23
Location: Arlington, Virginia
Type: Part Time
Categories:
Years of Experience:
Salary Details:
Preferred Education:
Additional Information:
POSITION SUMMARY:
The Bio-Process Systems Alliance (BPSA) has an exciting opportunity for an individual who is organized, creative and seeking to build skills in a customer-service oriented, not-for-profit industry organization.
BPSA is a member-led industry organization and affiliate of the Society of Chemical Manufacturers & Affiliates (SOCMA’s) Association Management Center, LLC (Arlington, VA). BPSA’s mission is to facilitate, globally, the development and manufacturing of biopharmaceuticals through the implementation of robust, safe and sustainable Single-Use Technologies in bioprocessing/biomanufacturing.
As the Manager, Administration & Member Programs, you will be responsible for various duties, including, but not limited to, customer/member service, digital marketing and communications support, program and event planning, and data entry. The successful candidate will be responsible for organizing and participating in virtual and in-person meetings and BPSA events, responding to inquiries, all while maintaining a positive demeanor and can-do attitude.
PRIMARY RESPONSIBILITIES:
- Respond to email inquiries about membership and member programs within 24 hours.
- Assist in developing and creating digital communications and marketing materials promoting BPSA membership and BPSA programs (newsletters, email campaigns, event promotion).
- Assist in the planning of member programs including regular virtual committee meetings.
- Assist in the planning of annual in-person meetings and conferences.
- Maintain BPSA websites and member database in coordination with BPSA staff.
- Support in-office meetings, staff activities and special projects.
- Manage office supply inventory, and order office and meeting supplies.
- Assist with Alliance operational activities within the SOCMA Finance & Administration department, including reconciling receipts/payments, bank deposits and cash for membership dues, sponsorship, and registrations, in coordination with BPSA and SOCMA staff.
- All other duties as assigned.
QUALIFICATIONS:
The role is expected to be outward facing 50% of the time and is suitable for a person who can provide excellent customer service and effectively manage his or her time. The ideal candidate must be comfortable working in a dynamic hybrid work environment and possess effective communication and administrative skills.
KNOWLEDGE, SKILLS AND ABILITIES:
- 3-5 years of experience preferably in a trade association environment.
- Proficiency with Microsoft Office (including Microsoft Teams) required.
- Familiarity with customer relationship management (CRM) systems and/or data management. Familiarity with WordPress and/or other website content management system (CMS).
- Adept at picking up new concepts and working with new technology.
- Excellent attention to detail, proofreading skills, especially in the areas of data administration and customer/client engagement.
- Apply critical thinking and apply problem-solving skills.
- Experience with digital marketing & communications (e.g. Constant Contact email marketing, social media).
- Comfortable taking direction and accepting feedback.
- Strong commitment to continuous improvement and ability to adapt and take on new duties as needed.
- Astute at prioritizing responsibilities and delivering amazing customer service.