CUSTOMER SERVICE MANAGER in Brownsville, TX for Brownsville Public Utilities Board

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CUSTOMER SERVICE MANAGER
Under limited direction, this is a professional position responsible for providing leadership in the daily activities and operations of the Customer Service, Cashier, and Call Center departments.   ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: (include the following)   Plans, oversees, directs, and provides expertise, support, and leadership for all assigned Customer Service areas; receives and attends to the general public upon escalation.   Explains policies and regulations to the public and to the Board of Directors.   Interfaces with other departments within the organization and represents the division’s concerns


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