Senior Process Improvement Analyst

OVERVIEW

The Care team is focused on supporting our broad ecosystem of customers, shoppers, retailers, and internal stakeholders through direct support and scalable solutions. We are a service-centric and analytics-driven team that thinks upstream to implement solutions that delight our community, improve performance, and scale through better automation, process and product experience.

The ideal Process Improvement Analyst will develop, implement, and manage processes and drive improvements to support that impacts the service we provide across the vast Instacart network. You will work directly with leadership to understand the key issues and opportunities for process improvement through data analysis, reporting, and testing and drive significant financial benefits.

ABOUT THE JOB 

•  Design and deploy scalable support processes to drive consistency and quality across all support interactions
• Identify process automation/improvement opportunities and work with cross-functional teams to implement initiatives
• Determine business needs and scalable solutions to solve process issues through observation and analysis
• Lead projects and establish objectives and outcomes to achieve superior process metrics
• Present your findings compellingly to leaders and stakeholders from across the organization using a blend of art and science
• Applies advanced Six Sigma principles (DMAIC approach, SIPOC, Process Capability, Root Cause Analysis, Normal and Non-Normal data Statistical Analysis, Failure Modes and Effects Analysis, Design of Experiments) to process improvement.
• Drive financial benefits from the process improvement initiatives