OUC – The Reliable One, an industry leader as the second largest municipal utility in Florida, is looking for qualified individuals to be part of our growing team. We are looking for self-motivated, creative professionals who can assist with achieving our vision of being recognized as the best utility in the nation.
Responsible for serving as a product and technical subject matter expert and providing support to business stakeholders on customer information systems. Conducts thorough documentation of business requirements, leads, coordinates and performs user acceptance testing on system enhancements, and researches specific system behaviors when challenged by clients and employees; explains designed behaviors, acts as a champion for enhancements when appropriate, serves as a point of contact and works closely with IT teams (including developers and product managers) to resolve issues reported by the business or customers. Provides project leadership and helps to integrate cross-functional solutions.
Bachelor’s degree in Information Technology, Computer Science, Industrial System Engineering or other related field of study from an accredited college or university.
Minimum of five (5) years of experience in analyzing business systems and/or technologies that encompasses planning, facilitating, eliciting, documenting, and managing business requirements, to include two (2) years in facilitating, authoring and executing user acceptance testing.
· Working knowledge of all, but not limited to, the following:
o Software testing methodologies;
o Traditional Waterfall SDLC and Agile/Lean methodologies;
o Related software, including:
§ Oracle Customer Care and Billing, preferred.
§ Oracle Meter Data Management, preferred.
§ Automation and scripting software
§ Contact Center software
o Databases and writing SQL custom queries;
o Proficiency in wide range of appropriate tools: Word, Excel, PowerPoint, MS Project, MS Visio & Adobe Acrobat, document management and sharing (SharePoint), etc.
o Advanced Excel skills including Pivot Tables, V-lookup, modeling, perform and display quantitative and qualitative analysis;
· Familiarity with the following:
Project management practices and principles;
System integration for CRM (i.e. Salesforce) and software applications (i.e. IVR)
· Ability to:
Understand how systems integrate and how they impact each other;
Plan testing activities, develop test cases and execute testing across multiple systems;
Effectively interface with all levels of business and IT;
Draw conclusions and actionable insights from raw data and summarize results quickly and efficiently;
Use logic and reasoning to identify trends, conclusions and approaches to problems to produce business-relevant conclusions;
Work with minimal supervision;
Communicate effectively across stakeholder groups and all management levels;
Exceptional writing, communication, teamwork and influencing skills that foster a collaborative and continuous improvement environment;
Ability to lead teams and projects;
Excellent planning and organizational skills;
Proven critical/analytical thinking and problem solving skills.