This position will be responsible for execution of Quality Assurance for both the implementation and operation phases of a project life cycle. The Quality Assurance Manager is responsible for all processes, procedures needed to implement a comprehensive Quality Program. This will include Quality Control activities needed to assess plans and manuals and will ensure consistent quality throughout the design, development, test planning of the back-office system and the Customer Service Center Implementation. The Quality Assurance manager will implement a program that will ensure consistent quality during the, Operations and Maintenance Phase, and will oversee ongoing operations quality reviews to ensure conformance with the Quality Assurance Plan.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
Five (5) years as Quality Assurance Manager on projects of a similar scope to the services on this Project
Ability to read and comprehend complex instructions, detailed correspondence, and memos. Ability to write complex correspondence including explanations of data interpretation. Ability to effectively present information in one-on-one, or group situations to all levels within the organization.
Ability to perform complicated