Under the direction of the Director of Post Market Quality, the Sr. Quality Manager Complaint Investigations leads a team of Quality Engineers and Technicians and is responsible for the development, implementation and maintenance of processes associated with complaint investigations pertaining to the Alaris® infusion pumps. This individual will be responsible for the integrity of the complaint investigations and ensure that investigation conclusions are clear, supported, robust and compliant. This individual will establish best practices in complaint investigation processes for a large volume of complaints and associated root cause determination protocols and testing methodologies. Additionally, this individual must have strong analytical skills and effective communication across all levels of the company and demonstrate strong teamwork and collaboration across several functional areas to drive continuous product improvements.
DUTIES AND RESPONSIBILITIES
Experience and Education
Knowledge and Skills
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.