Primarily responsible for the retention, expansion and overall satisfaction of strategic commercial and industrial customers. This also includes identifying business development opportunities and implementing marketing initiatives. This position is responsible for monitoring and understanding assigned customer operations, changes and drivers. Responsible for providing exceptional customer service, contract management as assigned, and building long-term business relationships and partnerships with executive level decision makers. Communicates to management customer activities that may impact BWL operations and/or financial status. Work will be performed under the general direction of the Business Development & Marketing Manager.
Perform other duties as assigned.
Bachelor’s Degree or equivalent professional experience in Business, Marketing, Communications, Engineering, or related field, or equivalent combination of education and experience; three or more years of professional work-related experience strategic/key account management, business development, and/or customer service; valid driver’s license with acceptable driving record; demonstrated aptitude with computer applications including Microsoft Word, Excel, Windows, Access, and general PC skills; experience working directly with customers in a sales, marketing, or account management function; strong written and verbal skills; ability to analyze data, work independently, and produce complex reports; must be credible with customers, with demonstrated ability to act as a customer advocate, as well as confident in dealing with external agencies; ability to multi-task and manage multiple projects while working in a team environment and independently as required; willingness to work beyond the normal work week (I.e. 8 a.m. to 5 p.m., Monday through Friday) to meet essential deadlines.
Preferred: Utility industry experience; customer account maintenance experience with commercial/industrial customers preferred; experience and knowledge of electric service distribution systems; superior communications skills (includes effective listening) and customer relation skills.