Metropolitan Transportation Commission (MTC)
Assistant Director, Express Lanes Program
San Francisco, CA
Salary: $143,336.60 - $190,976.70 Annually
Closing: 4/19/2020 11:59 PM Pacific
First round interviews for selected candidates tentatively scheduled for April 29, 2020.
A resume and cover letter are not required with your application, but highly encouraged.
The Metropolitan Transportation Commission (MTC) is the transportation planning, financing and coordinating agency for the nine-county San Francisco Bay Area. For more information about MTC, visit www.mtc.ca.gov.
MTC's Field Operations and Asset Management Section is charged with the implementation and operation of innovative transportation management programs and with the management of regional transportation field assets, including the state-owned Transbay Toll Bridges. The section works collaboratively and creatively to deliver, operate and maintain programs including MTC's Express Lanes, Regional Carpool and Vanpool Programs, BATA Rehabilitation Program, Call Boxes, Freeway Service Patrol, Transportation Emergency Response, Incident Management and Connected Bay Area. (The latter includes a regional broadband communications network and traffic management systems.)
Under the general direction of the Section Director, the Assistant Director will be responsible for managing MTC's Express Lane Program with a strong focus on oversight of day-to-day operations, toll systems, performance reporting, and customer education. The role also includes strategic planning and policy, as well as oversight of budgeting, asset management and the capital program. The Assistant Director will be responsible for coordinating with partner agencies to both inform the strategy for delivering and funding the regional network in the context of the Regional Long Range Plan and implement coordinated policies that provide seamless travel for customers. Critical partners include other Bay Area express lane agencies, county transportation authorities, Caltrans and the California Highway Patrol. The Assistant Director will manage a team of direct reports, consultants and staff matrixed from other MTC sections including Design and Project Delivery, Electronic Payments Section and Technology Services. In addition, the Assistant Director will work closely with staff from MTC Planning, Programming and Allocations, and Legislation and Public Affairs sections.
As a member of the MTC management/leadership team, the Assistant Director is expected to initiate, implement and carry to completion projects, services, programs, and operations. As such, the Assistant Director is expected to provide leadership by supporting, mentoring and motivating staff; maintaining client/partner relations; and fostering cross-section collaboration and cooperation. An Assistant Director is expected to successfully execute responsibilities and duties by managing reporting staff and managing available resources regardless of their specific program and function assignments. New and different program, project, or function assignments may be assigned to Assistant Directors in an effort to keep up with changing program requirements.
SKILLS AND ABILITIES
The ideal candidate will have the following knowledge, skills and abilities:
An appropriate combination of education and experience that has provided the required knowledge, skills and abilities is qualifying. A typical way of obtaining the required qualifications is:
Education: Completion of a Master's degree in a relevant major from an accredited college or university. (Applicants with a degree issued from an institution outside the United States must have their transcripts evaluated by an academic accrediting service and provide proof of equivalency along with their application.) Alternately, a Bachelor's degree with an equivalent combination of education and experience is acceptable.
Experience: A minimum of five (5) years of increasingly responsible experience effectively leading and managing an operational team with an aptitude to providing an overall business operational perspective. Specific experience with transit programs, customer service operations, toll collection operations and systems, budgeting and expense monitoring, and marketing preferable. Experience should also include three (3) years supervising, mentoring, and coaching professional and support staff.
License/Certificate: Possession of a valid California Class C driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Under the supervision and direction of the Section Director, specific assignments and responsibilities include, but are not limited to, the following:
The Assistant Director, Express Lanes Program, may perform other job related duties as needed or assigned.
All employees at MTC are classified as Disaster Services Workers