The Technical Service Engineer is responsible for assessing customer needs and providing technical expertise to existing and potential customers in support of the Industrial Starch product line to maximize value creation. This will be accomplished by building strong relationships with customers and understanding their processes to provide enhanced solutions to the customers. This position will include customer support, process and equipment troubleshooting, design, operation, and improvement, as well as supporting applications development and new product development projects. This position requires a significant amount of travel (40% +).
Tate & Lyle is a leading supplier of Industrial Ingredients to customers throughout areas such as paper, adhesives, building materials, and many other specialty applications. We work in partnership with our customers, to understand each unique process and application, then bring together our expert resources to formulate and develop the right solutions. This collaborative and comprehensive approach is how we’ve become one of the world’s leading industrial starch companies. The Technical Service Engineer is a critical role within the Industrial team. Customer focused, collaborative, results oriented individuals in this role directly contribute to the achievements of the product line and the strong reputation Tate & Lyle holds among the industry. This role is responsible for executing best-in-class technical support to our customers in order to drive value creation.
BS in Engineering (Chemical or Paper Science Engineering), or related field
Experience in technical service, applications development, engineering, manufacturing, or process engineering roles
Preferable hands-on experience in the paper industry or supplier to the paper industry
Knowledge specific to the position:
Skills (Key technical/functional skills required):