Responsible for establishing, managing and enhancing relationships with strategic business customers, and segments who are complex users of energy and water, have a significant impact on the organization and community, and have complex and unique utility service needs. This position includes assuming leadership roles in associations that represent the strategic business accounts or segments and serve as point of contact for understanding segment needs and utility consumption patterns. Incumbents provide solutions to both individual customer issues and coordinate services to meet segment needs as well.
Incumbents are responsible for complex contract negotiations associated with utility service (e.g., second feed, enhanced power, rate options, unique operational agreements, etc.). They are also responsible for leading and/or contributing to strategic and departmental continuous improvement projects, programs, and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.
This position may have supervisory responsibilities.
KNOWLEDGE, SKILLS, AND ABILITIES
Solid Knowledge of: