SALARY $20.03 - $30.05 Hourly
FLSA: Non-exempt position, eligible for overtime compensation
OPENING DATE: 02/26/19
CLOSING DATE: 03/13/19 04:00 PM
**The candidate(s) hired into this position will be hired between the hourly rate of $20.03 - $25.04 depending on experience. **
The Customer Experience Coordinator provides courteous, friendly, and professional customer assistance to Valley Metro Rail customers on station platforms. Customer Experience Coordinator serves as the "eyes and ears" on the system, interacting with customers and the public also while working with operations and security personnel to monitor, report and make decisions on service, security and maintenance activities to support a positive customer experience along the light rail line. Position reports to: Operations & Maintenance Division with an indirect, yet supportive relationship with the Safety, Security & Quality Assurance and Communications & Strategic Initiative Divisions.
EXAMPLES OF DUTIES / KNOWLEDGE & SKILLS:
The statements listed below describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
KNOWLEDGE AND SKILL:
PHYSICAL DEMANDS / WORK ENVIRONMENT: Physical ability and stamina to stand and perform activities in environmentally diverse situations for extended periods of time; strength to lift and maneuver materials weight up to 25 pounds; vision to read printed materials; hearing and speech to communicate face-to-face and using mobile technology and hand-held radio. This position works outdoors and will be exposed to external weather conditions. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.
APPLY DIRECTLY ONLINE AT: http://agency.governmentjobs.com/valleymetro/default.cfm
MINIMUM QUALIFICATIONS & REQUIREMENTS:
Promotes our mission of connecting communities and enhancing lives through our Core Values: Whatever it takes, Team Player, and Positive customer care/service. Associate's degree from an accredited college or university in Communications, Business Administration, Public Administration, or related field ; AND two (2) years of customer service experience, including one (1) year of face to face customer service experience that involves confrontational and dynamic situations and diverse audiences. An equivalent combination of education and experience sufficient to successfully perform the essential duties may be considered. Bilingual (Spanish) desirable. Must be willing and able to work various shifts that include nights, weekends, holidays and/or split shifts. This position works outdoors and will be exposed to external weather conditions. Requires reliable attendance. Employees must wear an employer-provided uniform while on duty. Background Investigation: Employment is contingent upon the results of a background check.