We are searching for a technical support engineer who possesses a blend of technical and customer-facing skills to join our growing team. An ideal candidate is one who can successfully analyze root cause, contain, and resolve complex technical issues. You will work with a small, highly motivated team and contribute to the company’s culture, engage in development of standard operating proceedures, knowledge base and other project work in addition to daily interractions with end-users. Contribute to the establishment of best practices for keeping our automation solutions up and running, ensuring our US and Global customers have the best experience possible. This is a unique opportunity; you will have an immediate impact on the development of our company.
This is the perfect role for an inherently curious, analytical thinker who enjoys being on the front line of creating delighted end-users. It is also ideal for someone with an engineering mindset who likes getting out from behind their monitor and putting solutions to work in the real world! On a typical day you might do all or some combination of the following:
Provide technical support to ensure all deployed automation equipment and infrastructure are meeting the customer expectations