DESCRIPTION: The Quality Assurance Manager is responsible for the planning, leadership and operational execution of organization's quality deployment and process improvement efforts. Provides direct line management to all quality department team member. A key responsibility is to drive investigation, analysis and resolution of all quality issues reported by internal and external customers using a data driven approach. As the functional leader of plant quality, this position is the critical interface with other departments and executive management. The Quality Manager leads the education and training of our staff while collaborating with engineering, manufacturing, and operations to support company improvement initiatives. The position has direct line reporting responsibility for up to 20 employees including quality coordinators, inspectors and engineers (exempt and non-exempt).
Manage all aspects of the plant quality operation to include: audits, inspection and test, quality engineering, calibration, first article reporting, and non-conforming product management.
Sets appropriate goals for department staff.
Evaluate and enhance quality standards, technologies and approaches.
Act as a strong advocate for quality in the New Product Development Process.
Represent the company externally in conversations with key customers and partners.
Establish a sustainable culture of continuous improvement.
Synthesize quality performance data for presentation to executive leadership
Drive improvement to the department key performance metrics (COPQ, QPPM, Supplier Quality QPPM, DMR/RMA rate
Act of a champion in the FMI Internal Audit programs (process and product related audits)
EDUCATION AND/OR EXPERIENCE
Bachelor’s degree (BS) from four-year College or university in an Engineering or Quality discipline; or 5 years related experience and/or training, or equivalent combination of education and experience.
Advanced Knowledge of ASME Y14.5 GD&T
CERTIFICATES, LICENSES, AND REGISTRATIONS REQUIRED / DESIRED:
Other Six Sigma certifications
Communication and Presentation - Ability to effectively:
Proficient in Microsoft PowerPoint, Excel, Visio, Word, Project, Adobe Acrobat
Interface with customers
Analysis and Response – Ability to:
Quantitative and Conceptual – Ability to cope with problems involving several concrete variables in standardized situations
Strong leadership, communication and teambuilding skills at all levels of levels of the organization.
Working knowledge and application of statistical methods including Statistical Process Control (SPC) and Manufacturing best practices (Lean, 5S, GMP).
Must be highly motivated and self-managed with the ability to generate and measure success through Key Performance Indicators (KPIs)
PHYSICAL DEMANDS WHILE PERFORMING THE JOB:
Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
Occasionally required to stand, walk, stoop, kneel, crouch
Occasionally lift and/or move up to 50 pounds
Close vision, color vision, depth perception, and ability to adjust focus
Handling of delicate parts
WORKING ENVIRONMENT OF THE JOB:
Regularly exposed to moving mechanical parts
Occasionally exposed to toxic chemicals (machine coolants, solvents such as methanol, IPA, Acetone)
Noise level usually quiet, shop environment may have noise levels in excess of 90db
Eye protection required in certain areas Hearing protection required in certain areas