Toll Operations ProgramThe Operations department supports the SANDAG vision to provide more travel services and options for the region’s residents, and use innovative, technology-based solutions to better manage the transportation network. In support of this vision, the department is responsible for managing the regional tolling facilities - the existing South Bay Expressway, a 10-mile toll road located in the southern part of San Diego County and the I-15 Managed Lanes, a 20-mile high occupancy toll facility in the north county inland area, as well as planning future tolling facilities in connection with the new border crossing and additional express lanes throughout the San Diego region. In addition, the department oversees the region’s motorist aid programs including the system of highway call boxes for motorists in distress, and the Freeway Service Patrol (FSP) program – providing assistance to stranded motorists which helps to relieve congestion and improve safety on the region’s busiest freeways.Division Director of Toll OperationsThis new position will oversee and direct the ongoing operational activities of the South Bay Expressway and the I-15 Express Lanes which involves management-level coordination across many work groups within the Operations department including Customer Service, Tolling and Customer Information Systems, Roadway Operations, the Project Management Office, and Intelligent Transportation Systems, as well as coordination with other agency departments and external organizations. The focus of this role in the upcoming year will be on completing the deployment of a regional back office system, upgrading the roadway toll collection systems, supporting the rollout of new transponder technology, and updating business processes to support the implementation.The primary workplace will be the SANDAG offices in Otay Mesa. This is an at-will Employment Opportunity.Job ResponsibilitiesThis opportunity is for an experienced senior manager or executive; someone who can provide vision and strategic leadership for the Toll Operations program as well as oversee the day-to-day operations and administration. The primary responsibilities for this position include:
Experience and QualificationsNumerous factors contribute to an individual’s ability to be successful in any given role. For this position, we are searching for a candidate who has leadership and management experience, an aptitude for analytical thinking and strategic planning, the ability to work collaboratively, and exceptional communication skills. The minimum education, training, and experience qualifications include a bachelor’s degree with major course work in public administration, engineering, business administration, finance, or a related field, and eight years of progressive career development managing and administering complex programs and services, preferably in a public agency environment, including four years of supervisory and management experience. The following information describes the specific types of career experiences that are most relevant to this position.
Salary and BenefitsThe Division Director of Toll Operations is considered an executive-level role and has an annual salary range of $105,918 to $169,468; the starting salary will depend on the qualifications and experience of the selected candidate.Our benefits include traditional health, dental, and vision insurance as well as employee assistance, wellness, and work/life balance programs. Retirement and financial security benefits are provided through a pension plan and deferred compensation program. To support the need to rest and rejuvenate, employees are provided with a bank of paid time off in addition to paid holidays.In addition to the benefits provided to all employees, this position is eligible for several enhanced benefits which include a Management Benefit valued at 2.5% of salary that can be applied towards time off, health premiums, or deferred compensation, and access to an Executive Health Program.How to ApplyWe encourage all interested candidates to apply for this position by completing a SANDAG Employment Application form. Resumes, cover letters, and work samples may be submitted in addition to the Employment Application but are not a substitute for this document.The Employment Application can be downloaded in PDF format from the SANDAG website. Alternatively, a copy can be requested by calling (619) 699-1900 or emailing email@example.com. Completed applications and related materials can be submitted via email, fax, regular mail, courier, or delivered by hand. See our Careers / How to Apply webpage for additional information.This position is Open until Filled. The first review of applications will begin on Friday, June 22, 2018.In compliance with the Americans with Disabilities Act (ADA), SANDAG will accommodate persons who require assistance in order to apply for a position at SANDAG. Applicants requiring an accommodation due to a disability during any stage of the recruitment and selection process, including requesting this document and related application materials in an alternative format, should make their needs known by contacting Human Resources at (619) 699-1900, (619) 699-1904 (TTY), fax (619) 699-6905, or firstname.lastname@example.org.Application SupplementTo help us further evaluate the skills and experience of individuals interested in this position, applicants are asked to respond to the Supplemental Questions below. The information can be up to 500 words per question and should be submitted with the Employment Application. This is considered a required component of the application; applications received without a response will be screened out of the selection process.Supplemental Questions1. Describe the strategies and steps you have used to drive organizational change.2. Describe what you believe to be the biggest challenge facing California toll operators and what you would do to address it.Candidate Selection and NotificationFollowing the first review date for applications, all candidates will receive written confirmation that their application was received. The hiring manager will begin reviewing and evaluating applications within a few days of the first review date. The best qualified candidates will be invited to continue in the selection process. All candidates will receive written notification as to the final outcome of their application.Further InformationThe SANDAG website contains a wealth of information about our various project and program areas. The Careers section of the site lists all of our current Job Openings as well as information on how to apply for positions and Frequently Asked Questions about our recruitment process. In compliance with the Immigration Reform and Control Act of 1986, applicants hired by SANDAG must show acceptable proof of identity and evidence of authorization to work in the United States.SANDAG is an Equal Opportunity Employer.