The Corporate Quality Control Manager (CQCM) is responsible for general maintenance of the Quality Management System (QMS) and managing the Quality Control (QC) activities within PCSI. This position provides Quality related management, training and support to the sites and Corporate in order to achieve, standardize and implement new or changing processes/procedures. Furthermore, the CQCM participates in and supports project launches and changes to contracts requiring management system updates (both at the site level and at Corporate), while ensuring the existence of an active and well maintained Performance Improvement Program (PIP). This position is based in Austin, Texas and reports to the Director of Quality and Compliance.
Provide consistent management oversight of the QMS at each contract location.
Collaborate with Operations, Safety and Quality to outline the performance evaluation process, goal development and maintenance for each QCM and QCI.
Collaborate with PCSI Operations in determining the criteria and methods needed to ensure that both the operation and control of processes are effective.
Work with PCSI Operations to facilitate standardization and implementation of operational procedures, based upon contractual obligations and any applicable Corporate or site policies and regulatory requirements.
Provide and analyze quality data as required to support site management's performance, performance reporting and the executive review efforts at the corporate level.
Collaborate with department leaders, including Safety, to ensure that deliverables are performed at an acceptable quality level.
Assist with the recruiting processes (screening resumes, phone and in-person interviews, etc.) for both site Quality Control Managers and Quality Inspectors.
Provide new hire, refresher and change in process training as needed/requested for QCM's, QCI's, trainers, etc.
Responsible for implementing and/or sustaining Quality Control and Safety activities where applicable.
As needed and when relevant, provide or assist in providing onsite employee training to improve the quality of service and ensure continual improvement of processes and customer satisfaction.
Participation in the Performance Evaluation program is required.
Other duties as assigned.
PCSI is an equal opportunity employer – persons with disabilities and veterans strongly encouraged to apply. EOE/AA/W/M/V
Bachelor's degree or equivalent work experience and education. 1 year experience = 1 year of college
Management System Auditor Training (e.g., ISO 9001, CIMS, etc.) preferred.
Minimum of 5 years' experience in quality systems and quality systems implementation required.
Minimum of 5 years' experience managing or supervising employees, including coaching, skill development and conflict resolution.
Proven experience determining what data needs to be analyzed and analysis of that data to generate and report on business results.
Experience leading quality plan implementation with a focus on complying with the standards outlined in the contract or statement of work.
Experience with safety and environmental regulations and standards a plus.
Experienced in root cause analysis, data analysis and preventive/corrective action.
Experience in Document Control.
Experience in an environment that includes workers with disabilities preferred.
Government contract experience desired.
Department of Defense (DoD) experience preferred.
Ability to travel by air and vehicle.
Travel requirement: minimum of 60%.
Possess and maintain a valid driver's license and ability to be an insurable driver for company, following the PCSI policies.
Ability to pass criminal background and motor vehicle record checks.
Must be able to obtain and maintain security clearance as necessary, restrictions vary from site to site.