The Assistant Director for Parking Management provides leadership and strategic direction for the Department’s parking operations which include parking enforcement, parking garages, issuance of permits, parking ticket cashiering and adjudication, data systems and contracts which support the Department’s parking programs, revenue collection, development of new parking regulations and financial, procurement, personnel, training and labor relations activities related to these programs. The Assistant Director also works closely with other Department managers in operation of parking technology, including parking meters, parking pay stations, pay-by-phone, and advanced parking management. Managing this highly visible aspect of the Department requires a range of skills and experience, including personnel management, communication and customer relations, personnel and project management, policy and regulation development and implementation, collaboration, and decision-making. Represents the Director as needed in internal and external matters and performs other high level duties as needed.
The Assistant Director oversees staff and the daily operations of the Parking Management Division, including:
Parking Services, which includes all financial, quality control, and customer services activities related to the collection and payment of parking tickets, issuance of parking permits to residents, adjudicating parking ticket disputes, and the Department’s main switchboard.
Parking Enforcement, which includes enforcing the Department’s parking regulations through on-street enforcement, managing handheld ticket writing computers, and overseeing the parking consideration program.
Operation of the City’s two parking garages through the City’s Parking Garage Management vendor, contracted with the City to operate the garages.
Oversight of the Parking Management Information System (PMIS) through management of the vendor that provides this system. The PMIS system supports all parking enforcement, parking permitting, and parking ticket cashiering, adjudication, and collection activities. Responsibilities include monitoring and managing contractor performance and researching, recommending and overseeing implementation of innovations to support Department priorities.
In collaboration with other Department staff, developing and implementing on- and off-street parking initiatives including upgrading of pay stations, expansion of credit card payment options, and development of other smart parking technology and pay by phone programs, as well as developing and updating regulations, policies, and procedures to ensure they reflect the Department’s goals, strategies, and operating procedures.
The Assistant Director will become the Department’s subject matter expert on issues such as parking technology, equipment, mobile apps, and data analysis tools, and should develop relationships with municipal officials, vendors, and industry experts, and should expect to participate in local, regional, and national parking organizations. She or he also has responsibility for preparing financial and operational reports, and overseeing financial and budget management for parking programs. This position also supports the Department’s customer service goals and the timely and professional response to parking and other needs of residents, local business, and people visiting and working in Cambridge.
A Bachelor’s Degree in Business or Public Administration, Transportation, Civil Engineering, or other relevant field plus seven or more years of experience in staff supervision, customer service, financial management, information technology, and operations management or an equivalent combination of education/experience required. Prior public sector management experience strongly preferred. Must have demonstrated ability to exercise sound judgment, especially in making fair and impartial customer service decisions; to work in a collaborative, team environment; and to maintain discretion and confidentiality with customer, database, and other information. Must have excellent oral and written communication skills and the ability to explain technical information and analysis to the general public. Must be well organized and able to manage multiple responsibilities within a complex, multi-disciplinary, multi-variate environment. Strong information technology experience preferred, demonstrated experience with Microsoft Office programs required. Familiarity with City of Cambridge street and building locations and the Cambridge community at large, and working knowledge of Parking Management Information Systems and Geographical Information Systems a plus. Must have demonstrated experience leading and managing a workgroup and creating an integrated team capable of delivering a high quality product while balancing multiple competing concerns.
Application Procedure: Submit both your resume and letter of interest by 5 pm on 03/14/17 via email to: firstname.lastname@example.org or to the City of Cambridge Personnel Department 795 Mass Avenue, Cambridge, MA 02139. Fax (617) 349-4312. We are an AA/EEO Employer.
With over 107,000 people located within a 6.5 square mile area, Cambridge is a unique community with a strong mix of cultural, demographic and social diversity, intellectual vitality and technological innovation. Located just across the Charles River from Boston, Cambridge is home to world-renowned educational institutions, Harvard University and Massachusetts Institute of Technology (MIT), as wel...l as to numerous high-tech and bio-tech companies. Cambridge has developed into an international community, with 28% of residents being foreign born, representing over 70 countries and speaking more than 40 different languages.