Company InformationCole-Parmer is a leading provider of specialty technical instruments, appliances, equipment and supplies to industrial, bioscience, academic and governmental customers around the world. Our proprietary product lines include fluid-handling systems and instruments, which are important components of scientific research. Job Description
Job Title: Supervisor, QualityReports To: General ManagerPosition Location: Charleston, SCFLSA Status (Exempt/Non-Exempt): Exempt
Position Summary: The position is responsible for the implementation and execution of the Quality program for all products, raw materials, processes and services. This position will work closely with all areas of the company; primarily Product Management, Purchasing, Receiving, Manufacturing, Shipping, Sales and Customer Support. In addition, this position works closely on the front line with our customers, as well as with contract manufacturers and third-party vendors to ensure that our outstanding quality standards and costing initiatives are upheld.
The role will handle incoming quality issues either directly with our customers or through our sales reps. All quality issues are expected to be logged and tracked for timely response closing the loop with the customer as well as internal operations with the goals of quick and efficient response to the customer and internally ensuring that material, processes and procedures are corrected to avoid any reoccurrences. The role tracks and interprets statistical data relating to quality; recommends changes in standards, processes, equipment and materials to facilitate work and maintain quality. The role also interacts with supervisors to determine and resolve quality related issues.
The individual will also coordinate with the manufacturing quality lead on incoming material inspections, final product inspections as well as tests at various stages of the development and production processes.
Key Responsibilities: •Provide leadership for the Quality Control Program at Environmental Express to ensure all products, raw materials, processes and services meet the Company’s exceptionally high-quality standards•Input all quality issues into the tracking system and ensure timely response is carried out on all issues•Work with the appropriate teams to ensure proper action is taken and that the steps are initiated to avoid repeat errors.•Work with the manufacturing quality lead to design and develop quality documentation, i.e. procedures, work instructions, inspection and sampling plans, as needed or requested•Work with the manufacturing quality lead to maintain documentation and revision level of quality documentation for all products or services•Work with the manufacturing quality lead and with Product Development to create product specific quality processes for all new products •Maintain and communicate all quality data to department managers for problem identification, resolution, loss reporting•Lead periodic quality meetings with the leadership team and other key stakeholders within the business•Lead and facilitate continuous improvement efforts using Lean, DMAIC, and Kaizen methodologies•Review non-conformities (NCRs) for determining root cause, creating corrective actions, providing customer follow up and close NCRs within an acceptable timeframe•Perform problem-solving tests to develop corrective actions for quality issues and to initiate continuous improvement•Utilize analysis tools such as DOE, Pareto, and 8D to determine quality levels•Report Quality metrics and trends routinely to the company •Coordinate returns to vendors and ensure corrective actions are in place to prevent future defects•Develop ISO certification plan and strategy for implementation•Establish and maintain relationships with vendors to help facilitate the timely completion of projects, negotiate pricing and ensure the receipt of quality products•Regularly perform pricing and competitive analysis and recommend strategies to improve market position, improve quality or reduce costs•Performs other duties as assigned.
Minimum Requirements/Qualifications: •Bachelor’s degree from an accredited higher learning institution, preferably in a Quality or Engineering related field•Experience in high volume manufacturing environment, preferably in plastics or injection molding•Minimum of 3 years’ experience related to quality assurance, lean manufacturing, regulatory compliance, and Six Sigma manufacturing•Holds Quality certifications in one or more of the following: ASQ/CQE, CMQ/OE, Six Sigma (Green or Black Belt), or TQM•Hands-on approach to troubleshoot and resolve quality related issues•Detail and Quality focused with strong organization, persuasion and negotiation skills•Ability to present information and respond to questions from various levels within the organization•Proficient in the use of MS Office•Thrives in a fast-paced, collaborative environment, efficiently works under pressures, within deadlines or other time essential constraints.•Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization.•Strong work ethic and an ability to excel within a rapidly changing and growing organization.
This position has not been approved for Relocation Assistance.The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all of the duties and responsibilities associated with it.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.