We are a Bremerton, Washington based federal contractor administering project-based subsidized housing and have an immediate opening for a highly motivated Quality Assurance Manager to join our team. If you are passionate about Quality and have experience as a Quality professional in a service or government environment, this is a very exciting opportunity for you to consider. The successful candidate will lead the department and the organization in meeting regulatory requirements by developing and implementing quality improvement processes and tools. If this is you, apply now to join the Quality Assurance Team!
Leads the Contract Management Services (CMS) department, and processing teams within CMS, in the development and application of quality assurance activities that result in achieving customer satisfaction, reducing costs, and providing continuous improvement in processes and procedures. Provides experienced guidance to CMS management and maintains positive and professional relationships with internal and external customers including other departments at Bremerton Housing Authority (BHA) and the Department of Housing and Urban Development (HUD).
Education: Bachelor’s Degree in public administration, business, or other related field with coursework in quality assurance.
Certification: At least one quality assurance certification such as, Six Sigma, Lean, TQM, Kaizen, ISO, or other related quality improvement systems.
Experience: At least five (5) years’ experience in a professional Quality Assurance position and at least two (2) years as a successful Manager or Supervisor. Experience will include applying sound project management principles and practices with a proven track record in leading change management efforts. Experience must demonstrate the ability to facilitate QA activities and quickly learn detailed practical knowledge of a wide range of policies and procedures for the servicing of the Performance Based Contract Administration (PBCA) programs and the ability to analyze and develop solutions to complex oversight issues.
Additional Experience: Two (2) years’ experience within a Public Housing Authority, HUD, or licensed property management company specializing in Project Based subsidized housing is a strong plus.
Bremerton Housing Authority has the discretion to accept any other equivalent combination of education and experience when specifically relevant.