About the Position: Position is located at Ventura Foods Headquarters in Brea, CA.
The Customer Quality Analyst is responsible for driving increased customer satisfaction by ensuring timely and accurate support and responses to significant compliance issues including quality and food safety related complaints and incidents. Serves as the primary technical liaison between key Customers (such as fast food chains), Ventura Foods plant Quality teams, and the VF Sales organization.
The role requires the ability to gather data from plants and convert it to customer facing formats. The Customer Quality Analyst will also ensure sustainability of improvement by maintaining records of customer audits and findings, and ensuring that CAPA activities are completed.
Frequent pro-active communication with the customer is a preferred behavior to build relationships and trust. The Analyst should monitor for trends in complaint or audit activity that might cause customer concern. The Analyst supports the development of 'one version of the truth' specification and documentation controls in the team SharePoint site.
The Analyst will at times participate in relevant Ventura Foods Operations and Quality Assurance teams and projects in order to meet business, customer and regulatory initiatives.
This role will be required to interface with other company functional groups of Technical Services, R&D, Culinary, HS&E, S&OP, Plant Operations, Finance, Marketing, Procurement, Legal and HR for appointed customer accounts. External contacts include: Customers, Trade Associations, Regulatory, and Academia.
Major Duties and Responsibilities:
Requirements & Essential Skills: